Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

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Frequently asked question!

Hi, How can I help you? Search for your answer in these categories

Orders & Customization

Are your pieces made-to-order?

Most of our jewelry is made-to-order and crafted specifically for each customer after an order is placed. This allows us to maintain quality, precision, and customization standards.

Can I customize my jewelry?

Yes. We offer customization options including diamond specifications, stone size, metal type, and setting style. Please contact us before placing your order for custom requests.

Can I cancel or modify my order?

Orders may be cancelled or modified before production or shipment begins. Once production has started, changes or cancellations may not be possible.

Ring Size & Fit

How do I find my ring size?

You can use our printable ring size guide or measure an existing ring that fits comfortably. For the most accurate result, we recommend measuring your finger at the end of the day.

What if I choose the wrong ring size?

Because many of our rings are made-to-order, resizing or exchanges may not always be available. Please ensure your size is correct before placing your order.

Shipping & Delivery

Do you ship internationally?

Yes. We offer worldwide shipping.

Is shipping free?

Yes. We provide complimentary worldwide shipping on all orders.

How long does shipping take?

In-stock items are typically shipped within 3–5 business days. Made-to-order pieces generally require approximately 40–45 days before shipment.

Which shipping carriers do you use?

We use secure international couriers such as DHL, FedEx, and UPS depending on the destination and shipping requirements.

Will I need to sign for delivery?

Yes. Due to the value of jewelry items, a signature may be required upon delivery.

Duties & Taxes

Will I need to pay customs duties or taxes?

We aim to ship international orders with duties and taxes included whenever possible. In most cases, customers will not need to pay additional charges upon delivery.

Are duties and taxes included at checkout?

For many destinations, duties and taxes are included in the final checkout amount. However, customs requirements may vary depending on local regulations.

Product & Quality

Are your diamonds natural or lab-grown?

We primarily offer high-quality lab-grown diamonds selected for their brilliance, cut, and overall quality.

Do your diamonds come with certification?

Yes. Selected diamonds include grading certification depending on the specifications and size of the stone.

Will the jewelry look exactly like the photos?

Product images are for reference only. Due to lighting, screen settings, and the natural characteristics of gemstones, slight visual variations may occur.

Payments & Security

What payment methods do you accept?

We accept major credit cards and secure payment methods supported through Shopify Payments and other approved payment providers.

Is my payment information secure?

Yes. All payments are processed through encrypted and secure payment systems.

Can high-value orders require verification?

For security purposes, certain high-value orders may require additional verification before shipment. This helps protect both customers and our business from fraudulent transactions.

Returns & Exchanges

What is your return policy?

Eligible items may be returned within 30 days of delivery if they are unused, unworn, and returned in original condition with all packaging and documentation.

Can I return custom or made-to-order items?

No. Customized, made-to-order, engraved, personalized, pre-order, and Final Sale items are not eligible for return unless defective or incorrectly delivered.

Do you offer exchanges?

We generally do not offer exchanges for customer preference, including different sizes, styles, or designs. Exchanges or replacements are only available if an item is defective or incorrectly delivered.

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