Privacy policy
Privacy Policy
Last updated: March 16, 2026
1. Introduction
This Privacy Policy describes how GWEN’S GLOW JEWELRY INC. (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from www.gwensglow.com (the “Site”).
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data may be stored through Shopify’s data storage, databases, and general Shopify applications. By using our Site or Services, you acknowledge that you have read and understood this Privacy Policy.
2. Personal Information We Collect
We collect personal information that identifies or can reasonably be linked to you. This includes:
● Contact information: name, billing address, shipping address, email address, phone number
● Payment information: payment method details, transaction confirmations
● Account information: username, password, preferences
● Order and transaction details: items viewed, purchased, returned or exchanged
● Device information: IP address, browser type, device identifiers
● Usage data: how you interact with our website and services
3. How We Collect Information
We collect personal information in several ways, following standard GDPR practices:
● Directly from you: when you create an account, place an order, or contact us.
● Automatically: through cookies, log files, and similar technologies.
● From partners: from service providers who help operate our business.
4. How We Use Your Information
We use your information to fulfill our services, including:
● Process and fulfill orders, payments, and shipping.
● Provide customer support.
● Manage product customization requests and order specifications (specifically for our diamond and jewelry services).
● Prevent fraud, maintain security, and improve your shopping experience.
5. Sharing Your Information
We share your information with trusted third parties to help us provide our Services, including:
● Shopify (our e-commerce platform).
● Payment processors and shipping providers.
● Analytics and Marketing services (such as Google Analytics).
Note for EU/UK Users: These service providers only use your information to perform services on our behalf and are not permitted to use it for their own purposes.
6. International Transfer
Your information may be transferred to and maintained on servers located outside of your country or jurisdiction (including the United States and Canada), where data protection laws may differ. This is necessary for a Canadian company using global platforms like Shopify to serve international customers.
7. Cookies and Tracking Technologies
Our Site uses cookies to improve the user experience. We may also use advertising or marketing cookies (such as Meta pixel or Google Ads) to personalize your experience. You can manage cookies through your browser settings.
Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.
8. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
9. Your Rights
Depending on your location (e.g., UK, EU under GDPR), you have the following rights regarding your data:
● Access: Request a copy of the personal data we hold.
● Correction: Request correction of inaccurate information.
● Deletion: Request deletion of your personal information.
● Withdraw Consent: Withdraw consent for processing at any time.
● Data Portability: Request a copy of your data in a portable format.
10. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us for deletion.
11. Security
We take reasonable measures to protect your information, though no method of transmission over the internet is completely secure.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices.
13. Contact Information
If you have questions about this policy or wish to exercise your rights, please contact us:
GWEN’S GLOW JEWELRY INC.
Richmond, BC, Canada
Email: info@gwensglow.com